Requests through Oct 25, 2026
How long 311 requests stay open
Of requests opened Sep 26, 2025–Sep 25, 2026, half were marked closed within 43 days, and 26,276 requests opened in the past year are still marked open. It varies widely by the kind of request.
- Marked closed within 30 days
- 45%of 84,366 requests opened Sep 26, 2025–Sep 25, 2026
- Median days until marked closed
- 43same requests; those still open count as not yet closed
- Still marked open
- 26,276opened in the past year, as of Oct 25, 2026
What has been recorded for the past year's requests
106,231 requests- Marked closed56,822 · 53%
- Still marked open26,276 · 25%
- Cancelled17,051 · 16%
- Referred to another agency4,448 · 4%
- Other outcomes, with no close date1,634 · 2%
Only requests marked closed carry a close date. Cancelled, referred and other outcomes are left out of the closure figures on this page.
How long each kind of request takes to be marked closed
types with at least 50 requests| Request type | Requests, 12 months | Still marked open | Marked closed within 30 days | Median days until marked closed |
|---|---|---|---|---|
| Illegal dumping | 28,340 | 856 | 54% | 27 |
| Abandoned vehicles | 21,447 | 6,106 | 43% | 55 |
| Homeless encampments | 7,296 | 2,449 | 4% | most still open |
| Parking enforcement | 6,441 | 5,607 | 2% | most still open |
| City building maintenance | 5,644 | 2,068 | 38% | 58 |
| Code enforcement and other | 5,340 | 442 | 10% | most still open |
| Potholes and street repair | 3,969 | 2,063 | 19% | most still open |
| Street lights and signals | 3,329 | 831 | 42% | 44 |
| Graffiti | 3,034 | 50 | 92% | 4 |
| Parking meter repair | 2,719 | 802 | 22% | 62 |
| Litter containers and street cleaning | 2,355 | 591 | 73% | 5 |
| Traffic signs and striping | 2,315 | 169 | 82% | 10 |
| Trees | 2,148 | 777 | 56% | 5 |
| Parks and medians | 1,899 | 113 | 89% | 6 |
| Trash and recycling service | 1,675 | 34 | 99% | 4 |
| Construction and utility issues | 1,548 | 1,083 | 1% | most still open |
| Traffic safety requests | 1,470 | 393 | 30% | most still open |
| Storm drains | 1,051 | 201 | 70% | 9 |
| Sewers | 973 | 97 | 49% | 31 |
| Weed abatement | 880 | 26 | 90% | 5 |
| Sidewalk damage | 877 | 688 | 1% | most still open |
| Illegal dumping enforcement | 614 | 178 | 24% | 214 |
| Hazardous materials | 401 | 356 | 1% | most still open |
| Sideshow prevention | 322 | 257 | 0% | most still open |
| Creeks and watershed | 94 | 11 | 71% | 5.5 |
Requests still marked open, by how long ago they were opened
opened in the past year, as of Oct 25, 2026| Request type | 30 days or less | 31 to 90 days | 91 to 180 days | 181 days to a year | Still marked open |
|---|---|---|---|---|---|
| Illegal dumping | 577 | 278 | 1 | 0 | 856 |
| Abandoned vehicles | 1,006 | 1,851 | 1,769 | 1,480 | 6,106 |
| Homeless encampments | 464 | 861 | 583 | 541 | 2,449 |
| Parking enforcement | 434 | 996 | 1,444 | 2,733 | 5,607 |
| City building maintenance | 295 | 561 | 572 | 640 | 2,068 |
| Code enforcement and other | 47 | 71 | 105 | 219 | 442 |
| Potholes and street repair | 208 | 432 | 465 | 958 | 2,063 |
| Street lights and signals | 172 | 292 | 133 | 234 | 831 |
| Graffiti | 35 | 2 | 4 | 9 | 50 |
| Parking meter repair | 104 | 360 | 297 | 41 | 802 |
| Litter containers and street cleaning | 65 | 135 | 146 | 245 | 591 |
| Traffic signs and striping | 44 | 36 | 21 | 68 | 169 |
| Trees | 72 | 194 | 325 | 186 | 777 |
| Parks and medians | 43 | 34 | 28 | 8 | 113 |
| Construction and utility issues | 69 | 224 | 332 | 458 | 1,083 |
| Traffic safety requests | 67 | 102 | 95 | 129 | 393 |
| Storm drains | 30 | 38 | 15 | 118 | 201 |
| Sewers | 30 | 35 | 22 | 10 | 97 |
| Sidewalk damage | 59 | 166 | 150 | 313 | 688 |
| Illegal dumping enforcement | 19 | 14 | 67 | 78 | 178 |
| Hazardous materials | 25 | 62 | 75 | 194 | 356 |
| Sideshow prevention | 13 | 87 | 41 | 116 | 257 |
| All request types | 3,922 | 6,843 | 6,702 | 8,804 | 26,271 |